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Standard Processing and Shipping Timelines

• When can I expect my order to ship?

  Orders with standard shipping will ship within 2-6 business days. Tracking information will be automatically sent to your email. Once in transit, packages take 1-4 business days to arrive.

  Orders with express shipping will ship within 1-2 business days. Once in transit, expedited packages take 1-2 business days to arrive.

  Products that are part of the same order may ship separately from different locations, so your order could arrive in multiple packages on slightly different timelines. You’ll receive order tracking information for each item once shipped. We do not have control over carrier service disruptions or delays once shipped.

  Note: We carry an assortment of products from independent makers and brands that share our values and vibe. These products ship directly from the third party vendor or artisan within our standard shipping timeline of 2-6 business days, unless noted otherwise on the product page.

• What if I need to change my order?

  If you need to make a change to your order please contact us as soon as possible. We process orders quickly but will do our best to address your request.

• Can I get same day delivery?

  We do not offer same day delivery for online orders.

  If you are in New York City, Los Angeles, San Francisco, Chicago, or Boston—our plant shops are open for in-store shopping, curbside pickup, and local delivery*. Please call your nearest shop directly for details: locations & hours. *Not applicable to online orders; shop orders only.

• What are your shipping rates?

  We’re currently offering free standard shipping on all online orders. There are no minimums that you have to meet to enjoy this perk.

  The only exceptions are some small accessories and our potting mixes. Small accessories—including ceramic message pops, coco coir poles, moisture meters, and fertilizer shakers—require a minimum purchase of $35 or more to ship. While potting mixes—including our Organic Potting Mix, Cacti Mix, and Lava Rocks—are subject to a $10 soil surcharge to ship. All other products are applicable for free standard shipping.

  In addition to free shipping, all packages are sent via UPS® carbon neutral shipping. This means we (not you) pay a contractual rate per package that ensures we offset our shipping footprint and reduce our annual emissions as a company.

• If I order more than one plant will they ship separately?

  Items that are part of the same order may ship separately from different locations. Your order could arrive in multiple packages at slightly different times. Once each plant or botanical package is out the door, you’ll receive individual tracking information so you can keep an eye out for it.

  Note: We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. These items ship directly from the vendor. You won’t receive tracking information for these items, but can contact our Customer Happiness team for support on all orders.

• Where do you ship?

  We currently ship within the contiguous US to all 48 states.

• My order arrived damaged, what do I do?

  We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Reach out to us within 30 days of receiving your order so we can get a new shipment on its way to you. We require photos as proof of damage and to help us improve our packaging process.

  You can also bring an online order into any of our shops for a replacement. Inventory online and in-store differs, so we recommend calling your closest store in advance to ensure availability, or we can help you pick out an alternative plant.

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  Tip: Sometimes plants just need a little TLC after being in transit. One of our plant care experts may coach you through how to overcome something cosmetic, such as bent leaves.